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FAQS


+Where can I find CHLOÉ + EMMA at?
Our products are only available online at www.chloeandemma.com at the moment.
+ What should I do if I've forgotten my account password?
Click on ‘Forgot your password?’ to recover your password.
+ What payment methods do you accept?
We accept PayPal; MasterCard, Visa cards and Internet Bank Transfer.
Please refer to steps below for Internet Bank Transfer Payment:
● Choose Bank Transfer as payment type.
● Click on submit order.
● An order confirmation will be sent to you via email.
● Please make you Internet Bank Transfer Payment within 24 hours from order confirmation sent to Chloé + Emma POSB account: 007-62340-2
● Please take note that we only accept Internet Bank Transfer.
● After payment is done, please email your details with the template below to orders@chloeandemma.com within 24 hours.
Template
Name/Ibanking Nickname:
Transaction No.:
Order No.:
Amount:
● All emails received after 24 hours will be deemed as invalid and product will not be mailed out.
+ Do I need a PayPal account in order to purchase items?
No, you can you can choose to pay with your Visa and MasterCard as a guest or log in to your PayPal account after you are redirected to the PayPal page.
+ Is it safe to use my credit card?
At Chloé + Emma, we aim to provide you with a safe and convenient online shopping experience. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions. One of the ways you can check the security of your connection, take a look at the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." When entering a new shipping address, you may be prompted to re-enter your credit card information. This procedure is done to ensure the maximum safety for your personal data.
+ Does chloeandemma.com ship internationally?
Yes we do ship internationally!
+ How much is shipping?
Singapore: Normal Postage is free of charge! If you would like to choose registered mail, an additional flat rate of $3.50 will apply. If you prefer next day delivery, do make your order and payment before 3pm and an additional flat rate of $7.00 will apply.
Asia: An additional flat rate of $10 will apply via Singpost Registered Mail.
Rest of the world: An additional flat rate of $15 will apply via Singapost Registered Mail.
+ How many days will shipping take?
Singapore: Normal and registered mail orders will be delivered within 3-5 days. Next day delivery orders will be delivered the next working day from 12pm - 5pm or 5pm - 8pm.
Asia and rest of the world: We use Singapore Post Registered Mail to deliver all orders within 3-10 business days.
*Please take note that all normal and registered orders will be shipped out within 2 working days after payment is received.
+ How will I know if my order has been received?
Once your order is submitted, you will receive an email confirmation with an order number and brief summary of your new purchase. Once your order has shipped, you'll receive an additional email to confirm shipment of your order. If you checked out as a registered user, you can always track your order status here.
+ How do I change or cancel an order?
As your order is processed immediately, you will not be able to cancel your order once you have confirmed payment.
Who can I contact if I have questions about credit charges, order status, or returns and refunds?
You can get in touch with a Customer Care representative via email at orders@chloeandemma.com.
+ Do you offer tracking on international orders?
As we offer the most affordable shipping options to our international customers, we do not offer trackable international shipping.
+ What is the return and exchange policy?
We have a 7 day return policy upon receipt of order for incorrect and defective items shipped to you. Item must be returned in their original purchase condition.
We will either replace the product with a new item or do a full refund via credits (cash vouchers). To return an item, please email us at orders@chloeandemma.com, with the following details:
- Contact details
- Order ID (from confirmation email)
- Reason for return
+ How do I apply Discount Coupon?
Enter your Discount Coupon code in the 'Enter Promo Code' box on the Checkout Page. Please ensure the code you entered is case sensitive. Click 'APPLY' button after entering your code.