Refund policy

All sales are final.

We put a lot of care into every order, and we stand behind our pieces. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order at hello@chloeandemma.com and we'll make it right – no hoops, no hassle.

To help us resolve the issue quickly, include your order number and a photo of the item when you reach out.

Exchanges We don't offer exchanges at this time. If you have questions about a piece before purchasing, we're always happy to help at hello@chloeandemma.com.

Refunds Refunds are issued only for damaged, defective, or incorrect items. Once we've reviewed your claim, we'll let you know if it's approved. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved, please contact us at hello@chloeandemma.com.